Frequently Asked Questions

Can’t find an answer?
Call us on +60-19-387-2376 Mon-Fri 9:00 - 18:00
or email us on info@krayon.asia

General Support

Here is some basic FAQ to get you started.

Click on the “Login/Register” link at the top right of the page. If you are a new user, please click on the “Register” option. Please fill in the fields as required and create your password. Once you have clicked on submit, the details will be e-mailed to you.

Download our Volunteer Application Form here.

Please scan the completed form and email to info@krayon.asia or mail it to us at Level 23, Premier Suites, 1 Mont Kiara, No 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia. For any clarifications, please contact us at info@krayon.asia or call us at +603-2785 6932.

Please send us an email with your username and email address for confirmation prior to deleting your account. You can email to info@krayon.asia.

No problem. Just drop us a message via our contact forms or email us at info@krayon.asia.

You can sign up for our newsletters where we will send the latest updates and happenings to your email. Please check your inbox once you have signed up, the activation email might be delivered to your spam folder.

If you would like to opt-out of our newsletter, you may send us a mail to unsubscribe at any time.

Art for Charity

For more questions related to Art-for-Charity.

The proceeds will go to the development of Krayon initiatives in supporting our beneficiaries, artists and artisans. Orkids Learning Centre for Down Syndrome children is one of our beneficiaries.

Please go to Art For Love / Get A Quote Now! for the details.

These are not for commercial reproduction but you can contact info@krayon.asia for further discussion.

No problem. Just drop us a message via our contact forms or email us at info@krayon.asia.

Shopping Support

This section is for all shopping related questions.

You can see your items in the Shopping Cart from the Menu > Shop > Cart

You can directly check out your Shopping Cart from the Menu > Shop > Checkout or click on the Cart option in the menu to view the shopping cart before checking out.

At this moment we do not offer free shipping. There is a base shipping fee in place for standard delivery. However, if the item is very heavy then we will contact you for the additional shipping cost if needed.

At this moment, we only accept payment via Online Bank Transfer. Once you have checked out the shopping cart, please transfer the total amount to our bank at Maybank (514712416359), addressed to Krayon Social Partnerships Plt., email info@krayon.asia.

You can also email us the payment slip for our reference.

No problem. Please drop us a message via our contact forms or email us at info@krayon.asia. We’ll get back to you as soon as possible!

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